1. Overview
At Backtrex, we want you to be satisfied with your subscription. This policy outlines our approach to refunds and cancellations for paid subscriptions (Pro and Max plans).
2. Subscription & Auto-Renewal
When you subscribe to a paid plan:
- Your subscription automatically renews at the end of each billing period (monthly or yearly) at the then-current price
- You will be charged at the beginning of each billing period
- You can cancel your subscription at any time before the next renewal date
- After cancellation, you retain access to paid features until the end of your current billing period
3. How to Cancel
You can cancel your subscription through any of the following methods:
- From your account settings in the Backtrex app (Settings > Subscription > Cancel)
- Through the Paddle customer portal (accessible from your billing page)
- Via the cancellation link included in subscription-related emails from Paddle
4. Refund Requests
If you believe you are entitled to a refund, please contact us at contact@backtrex.com within 14 days of your charge. Refund requests are reviewed on a case-by-case basis. We may issue a full or partial refund depending on the circumstances, including but not limited to: technical issues preventing access to the service, duplicate charges, or charges made after a cancellation request.
5. Payment Processor
All payments for Backtrex subscriptions are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. Paddle handles all billing, tax collection, and payment processing. Approved refunds are returned to your original payment method by Paddle. For any payment-related inquiries, you may also contact Paddle directly through their customer support.
6. Contact Us
If you have questions about this policy or need assistance with a refund or cancellation, please contact us at contact@backtrex.com.