1. Overview
This policy explains how cancellations and refund requests are handled for Backtrex subscriptions. It distinguishes two regimes that should not be confused: your statutory rights, which apply automatically and do not depend on any assessment by us, and goodwill gestures, which we may grant beyond those rights.
2. Right of withdrawal — 14 days
You have fourteen (14) days from the conclusion of the contract to withdraw, without giving a reason and without penalty. This right is yours; it is not subject to our approval.
- The period runs from the day you subscribe, including where the subscription starts with a free trial — not from the day you are charged.
- Send us an unambiguous statement at contact@backtrex.com, or use the model form set out in our Terms. We acknowledge receipt without delay.
- The refund is made no later than fourteen (14) days after we receive your decision, to the original payment method. If you asked for immediate access to the service, only an amount proportionate to the period already used remains payable.
3. Statutory guarantee of conformity
Independently of withdrawal, if the service does not work as it should, you may require it to be brought into conformity free of charge. If that is impossible, refused or delayed, you are entitled to a price reduction or to termination of the contract with a refund. This right applies throughout your subscription.
4. Subscription and automatic renewal
When you subscribe to a paid plan:
- Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price
- You are charged at the start of each billing period
- You may cancel at any time before the next renewal date, without charge or justification
- After cancellation you keep access to paid features until the end of the current period, then the account switches to the Free plan
5. How to cancel
You can cancel at any time, in any of the following ways:
- From your account settings in the Backtrex application (Settings > Subscription > Cancel)
- Through the Paddle customer portal, reachable from your billing page
- Through the cancellation link included in the subscription emails sent by Paddle
6. Goodwill gestures
Beyond your statutory rights, we may grant a full or partial refund depending on the circumstances — a technical problem that prevented access to the service, a duplicate charge, or a charge taken after a cancellation request. These requests are reviewed case by case and in no way affect the rights described in sections 2 and 3, which remain yours. Write to contact@backtrex.com with the date of the charge concerned.
7. Payment processor
All payments for Backtrex subscriptions are processed by Paddle.com Market Limited (“Paddle”), acting as reseller (Merchant of Record) and therefore as the seller in legal terms. Paddle handles billing, tax collection and payment processing. In practice: Backtrex reviews your request, and Paddle issues the refund to your original payment method. You may also contact Paddle directly through its customer support.
8. Contact us
For any question about this policy, or for help with a refund or cancellation, write to contact@backtrex.com. We respond within fourteen (14) days. If a disagreement persists, you may refer the matter free of charge to consumer mediation under the conditions set out in our Terms.